JournelinJournelin
Pre-Arrival Guest UpsellJournelin

Every add-on confirmed
before the first cover sits.

Journelin reads your reservation book, classifies each guest, and sends a persona-matched pre-arrival email with a white-labelled add-on shelf — no server script required, no online payment, everything settled at the table.

Request accessIndependent & Michelin-starred restaurants · No card needed to start
Journelin — Tonight's service · 12 covers
GuestTypeAdd-ons confirmedValueStatus
Marchetti, 2
19:30 · Anniversary
Milestone
Blanc de Blancs · Cake
£148
✓ Confirmed
Chen, 4
20:00 · Concierge
Connoisseur
Reserve cellar flight
£220
✓ Confirmed
Okafor, 2
20:30 · OpenTable
First visit
—
—
Sent
Svensson, 3
21:00 · AmEx FHR
Luxury tourist
Caviar supplement · Gratuity
£195
✓ Confirmed
Pre-service add-on total · tonight£563
journelin.com/journey/m4rchetti
A personal note from the kitchen

Good evening,
Dr & Mrs Marchetti

We understand this evening marks your anniversary. To help us celebrate with you, a few additions are available to reserve now — placed on your check at the table.

Blanc de Blancs, 2017£95

Chilled on arrival · poured at table

✓ Added
Celebration cake£55

Served with the mignardises course

✓ Added
Pre-paid gratuityOptional

Added to your check · no card entry

Reserved tonight£148 at table
The sequenceFour courses

Reservation ingested

Drop a CSV from SevenRooms, Resy, OpenTable, or Tock — or connect a private webhook. Journelin reads every signal: occasion, lead time, booking channel, party size, menu tier, phone country code, and free-text notes.

Each guest classified

Eight guest types — Milestone Celebrator, Culinary Connoisseur, Luxury Tourist, Gifted Guest, and more — each matched to the booking evidence. The classification is always shown with its reasons, so your team can review before anything sends.

Milestone CelebratorCulinary ConnoisseurLuxury TouristGifted GuestReturning Regular

Pre-arrival note sent

A timed email in your house voice — built from your own voice sample and per-type templates — arrives in the guest's inbox before service. It links to their personal microsite: a white-labelled page at your domain with a chef or sommelier greeting and a curated add-on shelf drawn from your own list.

Add-ons land on the pass

When a guest says yes, you are notified immediately — by email, by role — and the accepted items appear on a printable pre-service sheet for the pass. The celebration is prepped, the champagne is chilled, and the spend is settled at the table. No card entry. No online checkout. Ever.

Mise en placeWhat you receive
Pre-service sheet · Saturday 24 May · printed 17:00
Tonight's confirmed additions
3 of 12 covers · £563 pre-committed
Table 4 · Marchetti, 2 · 19:30
Anniversary · Milestone Celebrator
£148
→ Blanc de Blancs, 2017 · chilled on arrival
→ Celebration cake · with mignardises
Table 7 · Chen, 4 · 20:00
Concierge booking · Culinary Connoisseur
£220
→ Reserve cellar flight · 4 pours from the cellar selection · confirmed by sommelier
Table 11 · Svensson, 3 · 21:00
AmEx FHR · Luxury Tourist
£195
→ Caviar supplement · first course
→ Pre-paid gratuity · added to check
Print before 18:00 · distribute to kitchen and floor£563 total

Your voice, not ours

Upload a house voice sample. Every pre-arrival email and microsite reads as if your chef wrote it — not a platform.

Your add-ons, your prices

Build your own shelf — vintages, supplements, cakes, gratuity. Each item is written to the guest type and served at the right moment.

Zero new habits for guests

Tap yes. Nothing to create, no card to enter. The amount is added to the check at the table — exactly as they expect from a fine-dining house.

The menuPricing

Simple, transparent pricing

Choose the plan that fits your needs

Open Book

Prove the read and the first guest yes, by hand.

Free
  • CSV and paste import from SevenRooms, Resy, OpenTable and Tock
  • 30 reservations read a month, each with reasons and evidence quotes
  • House voice extraction and your own add-on shelf
  • A guest page for every booking, with a Journelin line in the footer
  • Notes sent one at a time from an approval queue
  • One relay address for instant acceptance alerts
  • Printable pre-service pass sheet

Full Service

Popular

Everything runs unattended: the reads, the sending, the pass sheet.

—/month
  • Unlimited reservations read, every service
  • Automatic timed sending at your chosen lead hours
  • Private webhook ingest, so the book fills itself
  • Guest page in your name only: your logo, your colour, no Journelin credit
  • Guest memory: returning regulars recognised, an add-on declined twice is never re-offered
  • Relay addresses by role, and the pass sheet in the kitchen's inbox before every service
  • Add-on performance by add-on, guest type and booking channel, with CSV export

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